WHEN AND HOW CAN I ORDER?

You can order via our website any time of the day, 7 days a week. We confirm all orders by email within 24 hours. If after 24 hours, you did not receive an email confirmation, please check your spam box. Our email might end up there, as some email boxes are more sensitive than others. Emails are often checked outside business hours and responded to promptly. Feel free to contact us about any questions you may have. Your order will be shipped from Marrakech, Morocco by Post services within the next 72 hours of your order placement. We will let you know by email once your purchase is on its way.

WHEN WILL MY ORDER SHIP?

We can not wait for you to receive your order. All items in stock are shipped within 3 business days and will arrive in approximately 10-15 business days from the date of shipment, depending on your location.

Sometimes problems can arise, resulting in additional delivery times, such as a manufacturer’s production delay. If this happens, you will be notified of this delay. If necessary, do not hesitate to contact us at support@morocanhouse.com to check inventory and availability before placing your order.

PAYMENT

All our online payments are processed securely through PayPal or Stripe. We accept credit cards (Visa, MasterCard), debit cards or direct PayPal payments. Please note that you do NOT have to have a PayPal account to make a payment with a credit or debit card. Once you hit the Purchase button on our site, you will be redirected to Paypal. and you will still be able to place your order.

-Can I still buy from your website if I don’t have a PayPal account? Yes! Paypal offers you that option. You can pay with your credit card. You just have to click on “don’t have a PayPal account” at the bottom of the PayPal form.

-Why does checkout direct me to PayPal when I want to pay with a credit card? All our online payments are processed securely through PayPal but you do NOT need a PayPal account to pay. Once you click on “Purchase”, PayPal will allow you to choose to pay with your credit card. You just have to click on “don’t have a PayPal account” at the bottom of the PayPal form, Your order will be shipped once full payment is received.

Do you ship internationally?

Yes we do! We are happy to ship both domestic and international orders. Please email us with the items you wish to purchase and your international shipping address. We will provide a shipping quotation prior to proceeding with your order. When you approve, we will send an easy email invoice, payable online through PayPal. Orders shipping to international destinations may take longer to ship. However, we will provide an accurate shipment expected date by email once you make your purchase. For international orders, please note that additional duties and taxes assessed by customs are the responsibility of the customer.

RETURNS & REFUNDS

If you’re ot happy, we’re not happy! We aim to please, so if you’re not completely pleased with your order, we’ll do whatever we can to make it better! If you would like to return your purchase, please contact us by email within 5 days of receiving your order. Please return undamaged merchandise to us within 14 days for a full refund. Send your purchase back.

Returns must be made within 14 days.
Your purchased items must be in original condition and show no signs of use.
Shipping costs for returning the item are the responsibility of the customer.
After we receive your returned item, you will receive a complete refund through PayPal or Stripe. We will email you when we process your return!